Shop at Pilgrim by Eleanor Downs
Pilgrim By Eleanor Downs
A charming boutique in the heart of Kangaroo Island, South Australia. Where elegance lives - in your wardrobe, on your skin & in your home. Our selection of fashion, homeware & giftware is designed to add timeless beauty & warmth into your everyday life.
Welcome serenity into your space - @pilgrimbyeleanordowns.
NEW ARRIVALS
The Keiren Cardigan by HQ Fashion is a season must have that is a sure winner!
35% wool, 65% acrylic
This piece by HQ Fashion is a season must have that is a sure winner!
35% wool, 65% acrylic
Customer Care
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All orders are processed & dispatched within 5 business days and shipped via Australia Post.
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All sizing on our website is in AUSTRALIAN sizing - XS(6) S (8) M (10) L (12) XL (14) XXL (16)
Please note that we do stock various labels on our online store and there may be slight variations in sizing from one style to another.
If a particular size is of a smaller or larger fit, we will advise in the product description.
If you need help choosing the right size, contact us at olivia@eleanordowns.com.au and we’ll be happy to assist.
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We want you to love your purchase! If something isn’t quite right, we’re here to help.
Returns
We accept returns within 14 days of delivery.
To be eligible for a return:
Items must be unused, unworn, and unwashed
Items must be in original condition with all tags attached
Items must be returned in the original packaging
The following items are not eligible for return:
Sale or discounted items (unless faulty)
Gift cards
Intimates, swimwear, or accessories (for hygiene reasons)
How to Start a Return
To initiate a return, please contact us at olivia@eleanordowns.com.au with:
Your order number
The item(s) you wish to return
The reason for the return
We’ll respond with return instructions as soon as possible.
Refunds
Once we receive and inspect your return, we’ll notify you of the approval or rejection of your refund.
If approved:
Refunds will be processed to your original payment method
Please allow [5–10] business days for the refund to appear in your account (depending on your bank or payment provider)
Exchanges
We currently do not offer exchanges.
If you’d like a different size or item, please return your original purchase and place a new order.Shipping Costs
Original shipping costs are non-refundable
Return shipping costs are the responsibility of the customer, unless the item is faulty or incorrect
Faulty or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within [48 hours / 7 days] of delivery. We’ll make it right as quickly as possible.
Contact Us
If you have any questions about returns or refunds, reach out to us at:
olivia@eleanordowns.com.au -
Pilgrim By Eleanor Downs
7 Cook St, Parndana
Kangaroo Island, SA 5220
pilgrim@eleanordowns.com.au
0427 604 976 -
At Pilgrim By Eleanor Downs, our mission is to inspire a life of balance and beauty through thoughtfully curated fashion, homewares & skincare.
We value simplicity, authenticity and wellness - creating collections that make you feel at home in your skin and in your space.